We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. No refunds will be issued at this time; exchanges and/or store credit will be issued only.
To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at myrissam@traphauskouture.com. Please note that returns will need to be sent to the following address:
440 Louisiana St.
Suite 900
Houston, TX 77002
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at myrissam@traphauskouture.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges / Store Credit
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you will automatically receive store credit or an exchange within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at myrissam@traphauskouture.com.
